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816-561-6132
| Kansas City, MO
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© 2019 Rustic Elegance Event Rental

Frequently Asked Questions

How does this all work?

Browse our rental collection. Make a wish list, or come in for an appointment and we will help you find the perfect pieces for your event. Call or email us, and you'll receive a personalized quote and a copy of our contract.  Once you decide which pieces to rent, you may pay a deposit to hold your date. Due to high demand for some of our rentals, we cannot hold your order until we have a copy of the signed contract with payment.

Do I need to put anything down to place an order?

To place your order and hold your date, we ask for a 50%  deposit that will be used towards your rental balance.   Your remaining balance is then due 30 days  before your pick up date. 

Can I come take a look at your studio?

Of course!  We'd love to have you come by and play with our inventory.  Just send us an email at rosehkocher@gmail.com to set up a time to visit us in storefront studio in the heart of Kansas City.

Do you offer delivery?

Why, yes, we do!  Our delivery charges can vary based on distance from zip code 64110, driving conditions, and time of day. Let us know what you need here and we'll get back to you with a delivery quote.

Can I pick up my order from the studio?

Of course you can.  We'll set up a time that is convenient for you when setting up your proposal and contract.

Will you set up my rental items?

We'd love to!  We offer set up and tear down services for additional charges.  Contact us for more details.

I know the general look that I’m going for, but I’m just not sure what all I need. Do you offer design and styling services?

We love to take your vision and bring it all together. We can totally design your event and style it for you. Let’s set up a consultation to chat! Send us an email here and we’ll get you all set up.

Is there a minimum order?

We do have a minimum order amount of $50.  We'll help you with anything from the small details to the large orders.  If you're not sure that you need $50 worth of rentals, please don't hesitate to contact us anyway.  We can possibly still help you out!

Is there a minimum order for delivery?

There is no minimum order for delivery, other than the $50 minimum.  However, the size of your order does not change the cost of delivery.

What if I'm looking for something that I can't find on the website?

Just let us know!  We absolutely adore finding specialty pieces that can add that perfect detail to your day.

 

How far in advance should I place an order?

As soon as you know what you'd like to order, we recommend that you let us know.  The sooner, the better.  We often book as far out as a year.  It definitely helps if you know your location before you book with us so that you know what the venue already provides.

Can I change my order?

You can add and exchange (depending availability) rental items, but there are no refunds.   

What if I can't afford everything that I want?

We understand that weddings can get expensive, which is why we're willing to work with you on payment plans to make sure that you can afford your dream day.

How long do I have the rentals for?

The normal rental period is up to 5 days.  Items may be picked up one or two days prior and returned one or two days after events.  If another client has not scheduled the same items, the pick-up/return window may be extended, in which case an additional fee per day may apply.

How much room do I need in my vehicle if I'm picking up my order?

If you're picking up our wood barrels, tall easels, ladder, saw horse table or arches you'll need a lot of room.  Like empty bed of a pick up, or folded down seats in a SUV.  It all depends on how much you're picking up and if you already have a car full of stuff.  If you're concerned about it fitting, no need to worry, we can always deliver for you!